Mission

Our Mission

 

To create equitable and non-discriminatory market conditions for consumers by building economic partnership through proactive actions.

 

Our Vision

 

Our vision is for a society of empowered, knowledgeable, vigilant, and discerning consumers with access to safe and sustainable goods and services and a community of just and socially responsible merchants/businesses.

 

Our Values

 

Efficiency    Identifying the best possible manner in which to investigate consumer complaints in a timely manner

 

Customer Service    Recognizing that consumers are our stakeholder and we are more than capable of providing individualized attention and care to them

 

Innovation    Determining new areas of research in order to provide accurate and relevant information to consumers

 

Integrity    Conducting ourselves in an honest, fair and respectful manner